Shipping policy

Shipping Policy

All JING pieces are handmade to order or produced in small batches. Please allow time for thoughtful making and careful handling.

 

Processing Time

Orders are typically processed within 2 weeks from the date of purchase. This timeframe does not include shipping transit time.

Once your order has shipped, you will receive a confirmation email with tracking information.

 

Shipping Rates & Delivery

Shipping rates and estimated delivery times are calculated at checkout. Delivery times are estimates only and may vary due to carrier delays, customs processing, or circumstances beyond our control.

JING is not responsible for delays once a package has been handed over to the shipping carrier.

 

International Orders

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

 

Lost, Stolen, or Delayed Packages

JING is not responsible for lost, stolen, or delayed packages once they are marked as delivered by the carrier. If you experience an issue with delivery, please contact the shipping carrier directly using the provided tracking information.

 

Incorrect Shipping Information

Please ensure that all shipping details are correct at checkout. JING is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 

Questions

If you have questions regarding shipping timelines, destinations, or special requests, please contact us at studiojingofficial@gmail.com prior to placing your order.